Frequently asked questions.

Fixie connects homeowners with insurance-confirmed local tradespeople for home repairs and improvements, from everyday fixes to decorating, kitchen fitting, flooring and other upgrades. Describe your job, get an upfront price instantly, then a matched tradesperson accepts, schedules, completes, and gets paid — all through the Fixie platform. No haggling, no nasty surprises.

We cover plumbing, electrical work, locksmith services, heating and boiler repairs, handyman tasks, roofing, carpentry including kitchen fitting, painting and decorating, building work such as wall building and knock-throughs, tiling, gardening and landscaping, flooring, drainage, and glazing. If there's something specific you need, get in touch and we'll do our best to help.

Sign in to your Fixie account, describe the job, enter your address, and review your upfront price. Confirm your availability windows and submit — we'll broadcast the job to matched, insurance-confirmed tradespeople in your area straight away.

Yes. Cancel or reschedule for free up to 24 hours before your visit and you get a full refund. If you cancel less than 24 hours before, reschedule less than 24 hours before, or nobody is there to let the tradesperson in, you pay a late-cancellation charge (£100 for electrical, plumbing, and gas & heating; £85 for everything else), because the tradesperson has kept the slot and made the trip. This late-cancellation charge is separate from, and lower than, the minimum visit charge for a visit that goes ahead. If a visit can't go ahead through nobody's fault, for example a safety issue or severe weather, there's no extra charge and we rearrange it. Any payment already taken is held for the rearranged visit, or you can cancel instead for a full refund. Urgent booking (optional): if you choose urgent when you book, you pay the urgent booking fee shown at booking. It's optional and shown before you pay. It's refunded in full if you cancel or reschedule free (24 hours or more before the visit), if the tradesperson cancels or doesn't turn up, or if the visit can't go ahead through nobody's fault and you choose a refund. If you cancel late (less than 24 hours before), aren't there or don't give access, or reschedule less than 24 hours before, the urgent booking fee is not refunded, in addition to the late-cancellation charge — except that if you cancel within your 14-day cooling-off period and work hasn't started, the urgent booking fee is refunded in full. The tradesperson receives the urgent booking fee less Fixie's share. Consumers also have a legal right to cancel within 14 days; if you asked for work to start sooner, you pay only for work already done. Choosing urgent counts as asking for work to start sooner, and the urgent booking fee follows the same 14-day rules as the rest of the price, and is refunded in full if you cancel within the 14 days before work has started. If the tradesperson cancels after accepting, we'll tell you and your job automatically goes back to other eligible tradespeople at no charge. Your original payment is refunded or released, and you're only charged again once a new tradesperson accepts. You can cancel for a full refund at any time before then. If a tradesperson doesn't turn up, you can report it from your booking and attach timestamped photos; photos from both sides may be used to decide a dispute. Questions: support@getfixie.co.uk.

You see an upfront price before you book. Each visit has a minimum visit charge for labour plus travel: from £115 for electrical, plumbing, and gas & heating, and from £97.75 for everything else. Parts are charged on top. If you choose ASAP, that is an urgent booking, and the urgent booking fee is shown beside it before you book. You pay nothing when you submit a request; payment is taken only after a tradesperson accepts, and it is held until you confirm the job is complete.

Yes. The minimum applies to labour and travel/callout only, and its amount depends on the trade. Parts and materials are extra and do not count toward the minimum; the exact minimum is shown with your quote.

If a tradesperson identifies that additional parts are required during the job, they must stop and communicate this to you before doing any further work. They'll explain what's needed and the associated cost. You decide whether to approve — no extra work is carried out without your explicit agreement.

Your upfront price covers the job as described at the time of booking. If the scope changes — for example, a part needs replacing that wasn't initially identified — your tradesperson will contact you with a revised estimate before proceeding. You are never charged more than you have approved.

You are charged only after a tradesperson accepts the job. Fixie holds the payment until you confirm the work is complete. You are not charged when you submit the request.

Every tradesperson confirms they hold public liability insurance of at least £1m and sets up payouts through Stripe (Stripe runs its own checks at that step). Trades that need a register, such as Gas Safe, must declare their registration; we don't verify registrations ourselves. We don't carry out background or DBS checks.

Raise it within 48 hours of completion and we'll help sort it out. Your statutory rights are unaffected.

The company name, company number and registered office are in the footer of this website and on the legal pages.

Set up your payout details through Stripe Connect (Stripe runs its own checks at this step), enter your insurance details (including the expiry date — an expired date stops you taking jobs) and upload your certificate, sign your declarations, declare any register membership your category needs, and accept the Trades Supplier Terms.

If a customer cancels less than 24 hours before the visit or doesn't give access, If a customer cancels less than 24 hours before the visit or doesn't give access, they pay the late-cancellation charge (£100 for electrical, plumbing, and gas & heating; £85 for everything else) and you receive that charge less the amount we tell you in writing when you join, which we can change on 30 days’ written notice. If the customer booked urgent, you also receive the share of the urgent booking fee we tell you in writing when you join (set separately from that amount, and changeable on 30 days’ written notice), both on completed jobs and when the fee is kept after a late cancellation, no-show or late reschedule. If the customer cancels within their 14-day cooling-off period and the urgent fee is refunded, you receive none of it. Before you leave, record the no-show, no-access or no-fault visit on your Fixie account on the website or app: choose a reason, type an explanation and attach timestamped photos showing your attempted access (or, for a no-fault visit, why the work can't go ahead; a no-fault report also needs a photo) (avoid people's faces and unnecessary personal details where possible). Photos are stored against the booking and may be used, with any photos from the customer, to decide a dispute. A no-fault visit is rearranged with you, not re-posted to other tradespeople, and you're paid once the rearranged visit is completed.

Email us at support@getfixie.co.uk and we'll get back to you as quickly as possible. We're here to help with anything from booking questions to account issues.