Frequently asked questions.

Fixie connects homeowners with vetted local tradespeople for upfront-priced bookings. Describe your job, get an upfront price instantly, then a matched tradesperson accepts, schedules, completes, and gets paid — all through the Fixie platform. No haggling, no nasty surprises.

We cover plumbing, electrical work, locksmith services, heating and boiler repairs, handyman tasks, roofing, carpentry including kitchen fitting, painting and decorating, building work such as wall building and knock-throughs, tiling, gardening and landscaping, flooring, drainage, and glazing. If there's something specific you need, get in touch and we'll do our best to help.

Sign in to your Fixie account, describe the job, enter your address, and review your upfront price. Confirm your availability windows and submit — we'll broadcast the job to matched, vetted tradespeople in your area straight away.

Yes. You can manage your bookings through your Fixie dashboard. Please check our cancellation policy for any applicable terms.

You'll see your full upfront price before anyone visits your home — no nasty surprises. The price shown includes everything: labour, materials, and Fixie's vetting, guarantee and support. What you see is exactly what you pay.

If a tradesperson identifies that additional parts are required during the job, they must stop and communicate this to you before doing any further work. They'll explain what's needed and the associated cost. You decide whether to approve — no extra work is carried out without your explicit agreement.

Your upfront price covers the job as described at the time of booking. If the scope changes — for example, a part needs replacing that wasn't initially identified — your tradesperson will contact you with a revised estimate before proceeding. You are never charged more than you have approved.

Yes — your payment is processed and held securely by Stripe when you confirm your booking. It is not released to the tradesperson until you confirm the job has been completed to your satisfaction. You stay in control: no work is paid for until you say so.

Every tradesperson on Fixie is identity-verified, DBS-checked, and carries public liability insurance before they can take on jobs. We also verify trade qualifications and check customer references so you can book with confidence.

Fixie stands behind every job. If the work isn't right, we'll send another tradesperson back at no extra cost. Your satisfaction is the standard we hold every tradesperson to.

If you're a qualified tradesperson, apply through the 'Join as a pro' section on our website. Once you've completed our vetting process, you'll start receiving relevant local job leads matched to your trade and coverage area — for free.

Email us at support@getfixie.co.uk and we'll get back to you as quickly as possible. We're here to help with anything from booking questions to account issues.